Although we have the highest ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.
All new, unused items can be returned within 21 days of the delivery date (this supplier has some restrictions, see below). All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Please submit an RMA request for approval before returning your item. All returns require a Return Merchandise Authorization number (RMA#). No returns will be accepted without an RMA#. This policy is strictly enforced.
*Due to safety reasons, food shall not / will not be returned for any reason. All food sales are final.
PLEASE NOTE: In accordance with Federal Health Codes, all intimate apparel, underwear, swimwear, adult novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturer's defects. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
All returns will be for a refund. Exchanges must be placed as a new order. A 20% restocking fee may apply for non-defective merchandise.
Shipping is nonrefundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis- shipped. Additional details, photos, etc. may be requested.
